Transformation in the Tourist Services and their Impact on the Perception of Tourism by the Residents of Krakow (Poland)

Authors

  • Mariola Tracz Polskie Towarzystwo Geograficzne – Oddział w Krakowie
  • Małgorzata Bajgier-Kowalska Krakowska Akademia im. A.F. Modrzewskiego Wydział Prawa, Administracji i Stosunków Międzynarodowych Katedra Turystyki Międzynarodowej i Geografii Społecznej
  • Bożena Wójtowicz Uniwersytet Pedagogiczny w Krakowie Instytut Geografii Zakład Dydaktyki Geografii

DOI:

https://doi.org/10.24917/20801653.331.13

Keywords:

cultural heritage cities, Krakow, perception of tourism, resident attitudes, tourism impact, tourist services

Abstract

Krakow is one of the most popular tourist destinations in Central and Eastern Europe. It is found on the UNESCO World Heritage List. The aim of the study was to identify perceptions of growth in the tourism industry and attitudes towards tourist behaviour among Krakow residents. The survey study was carried out among city residents (677) and interviews with tourist service providers (50) were also performed. Both residents and service providers observed some positive and negative impacts of the tourism industry on the city’s overall development. The benefits include job creation, income growth, and general infrastructural development in the city. Some differences were noted in the way in which tourism affects certain social processes occurring in the city. In residents’ opinion intensive promotion of entertainment tourism in Krakow is conducive to the increase of undesirable behaviour of tourists (e.g. drunkenness, disturbances of public order, participation in sex tourism) Three categories of resident attitudes towards tourist behaviours were identified: disapproval resident attitudes towards negative tourist behaviours, indifferent resident attitudes towards negative tourist behaviours, positive resident attitudes towards negative tourist behaviours. This study covers both universal dysfunctions related to tourism and those specific to Krakow.

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Author Biographies

Mariola Tracz, Polskie Towarzystwo Geograficzne – Oddział w Krakowie

Mariola Tracz, PhD, Polish Geographical Society, Kraków Chapter. Geographer, didactic of geography, member of the Polish Geographical Society. Interested in: geography education (geography curriculum, development of geography competency, geography on examination, history of geography education in Poland), socio-economic geography and tourism (agritourism, cultural tourism).

Małgorzata Bajgier-Kowalska, Krakowska Akademia im. A.F. Modrzewskiego Wydział Prawa, Administracji i Stosunków Międzynarodowych Katedra Turystyki Międzynarodowej i Geografii Społecznej

Małgorzata Bajgier-Kowalska, PhD. assistant professor, Andrzej Frycz Modrzewski Krakow University, Faculty of Law, Administration and International Relations, Department of International Tourism and Sociological Geography. Research issues as well as publication themes are concentrated on geomorphology and the issues concerning regional geography. Author’s research concentrates also on the problem of tourism and recreation growth, especially on the question of development conditions and functioning of tourist regions in the world, including the analyses of spatial differentiation of tourist infrastructure and size of tourism itself.

Bożena Wójtowicz, Uniwersytet Pedagogiczny w Krakowie Instytut Geografii Zakład Dydaktyki Geografii

Bożena Wójtowicz, PhD, assistant professor, Pedagogical University of Cracow. Geographer, geography teacher, head of the Department of Didactics of Geography, Institute of Geography at the Pedagogical University of Cracow. She is the author of a monograph and a co-author and editor of monographic works and co-author of science and geography textbooks. She is a specialist in the field of geography, tourism and recreation, teaching geography and the protection of the environment.

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Published

2019-03-29

How to Cite

Tracz, M., Bajgier-Kowalska, M., & Wójtowicz, B. (2019). Transformation in the Tourist Services and their Impact on the Perception of Tourism by the Residents of Krakow (Poland). Studies of the Industrial Geography Commission of the Polish Geographical Society, 33(1), 164–177. https://doi.org/10.24917/20801653.331.13

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